DownDetector
- Thousands of user reports trickled in on DownDetector Wednesday showing issues with Vanguard, TD Ameritrade, and Charles Schwab’s trading platforms.
- Charles Schwab tweeted that it’s working to resolve the issue, and TD Ameritrade told Insider that the issue was “due to heavy volumes.”
- The reports come as the stock market continues to reel from a frenzy surrounding GameStop’s stock.
- Visit Business Insider’s homepage for more stories.
Some users are reporting issues with online trading platforms Vanguard, TD Ameritrade, and Charles Schwab.
There were over 2,700 reports on DownDetector Wednesday morning of users experiencing problems with Vanguard. More than 15,000 users reported problems with TD Ameritrade around 10 a.m. ET Wednesday, and Charles Schwab’s trading platform saw 2,700 user complaints.
Spokespeople for Charles Schwab and Vanguard did not immediately respond to Insider’s request for comment.
In an email to Insider, TD Ameritrade confirmed that some of its clients may be experiencing “slowness” or difficulty accessing their accounts on the mobile platform “due to heavy volumes.”
“In the meantime, clients can access their accounts and place trades through all other TD Ameritrade platforms, including the TD Ameritrade web platform and thinkorswim web, desktop, and mobile,” TD Ameritrade told Insider. “We are working to address the issue as quickly as possible.”
Charles Schwab tweeted confirming that "some clients are experiencing issues with online trading" and that it's working to resolve the issue. It advised clients against re-placing trades since they could be duplicated due to the technical issue.
—Charles Schwab Corp (@CharlesSchwab) January 27, 2021
Upon attempting to access Vanguard, an Insider reporter was shown the error message, "the server encountered an internal error or misconfiguration and was unable to complete your request."
The reports come as the stock market continues to reel from a frenzy surrounding gaming company GameStop's stock.
This story is developing...